Refund/Return Policy

Refund & Return Policy | CALYPSA Studio

At CALYPSA Studio, we want you to love what you wear. If something’s not quite right, we’re here to make it right. Please review our return and refund policy below before submitting a request.

Return Window

You have 14 days from the date of delivery to request a return or exchange. Items must be postmarked within this period to be eligible.

Eligible Items

We accept returns on:

  • Full-priced clothing items in original, unworn condition

  • Items with tags still attached

  • Items returned in original packaging

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked Final Sale

  • Worn, washed, or altered garments

  • Intimates, bodysuits, or swimwear (for hygiene reasons)

  • Gift cards or digital products

Exchanges

Need a different size or colour? Email us at calypsastudio@outlook.com with your order number and what you'd like to exchange. We’ll do our best to accommodate, depending on availability.

Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Please note:

  • Original shipping fees are non-refundable

  • Return shipping costs are the responsibility of the customer (unless the return is due to our error)

How to Return

  1. Email calypsastudio@outlook.com with your order number and reason for return.

  2. We’ll reply with return instructions and shipping info.

  3. Carefully package your item and ship it back to us.

  4. Keep your tracking number for reference.

Damaged or Incorrect Items

We sincerely apologise if you received a damaged or incorrect item. Please contact us within 5 days of delivery with photos, and we’ll make it right ASAP.

Questions?

We’re here to help. For any return or refund inquiries, email us at calypsastudio@outlook.com